Code: 8508
Category: Dynamics GP
Course duration: 1 days

About this Course

The one-day Microsoft Dynamics GP Receivables Management course explores the accounting cycle and the processes required to enter invoices and receive payments from customers. This course shows you how to perform additional functions such as credit memos, prepayments, small balance write off, print customer statements, enter and void scheduled payments, and month-end closing procedures. Learn to set terms for calculating document discount dates and due dates, use balance forward and open-item statements, and apply any mix of the comprehensive service and finance charges available.

A thorough understanding of these topics allows you to apply payments and credit memos to specific unpaid invoices by using several automatic payment application options. This keeps customer payment information consistent and accurate. You learn to use comprehensive reporting features to present data in different ways, including many standard reports such as Aged Accounts Receivables, Customer Aged Receivables and the Receivables Trial Balance report. This course also demonstrates how to define default values that automatically populate data fields and gather the information you need to make better business decisions by exploring powerful inquiry and lookup functions.

Audience Profile

Customers wanting to learn the basic features and to develop a working knowledge of the typical day-to-day procedures required to effectively use Microsoft Dynamics GP Receivables Management.

Receivables Management training is recommended for anyone who plans to implement, use, maintain, consult, or support Microsoft Dynamics GP. The class is targeted toward data entry clerks, administrators, office managers, CEOs, and consultants who need to understand the technical aspects of Receivables Management and gain foundational knowledge of the application functionality.


Before attending this course, students must have:

  • General knowledge of Microsoft Windows
  • Completed the Microsoft Dynamics GP Tutorial
  • Basic knowledge of accounting principles

At Course Completion

After completing this course, students should be able to:

  • Perform all Receivables Management related data entry functions including customer invoicing, customer payment application and recurring invoices
  • Perform maintenance on Receivables Management documents and maintenance records such as customers, customer classes and scheduled payments
  • Apply payments and prepayments to customer balances or against specific invoices
  • Print standard reports for audit trail purposes, financial analysis and to verify data entry
  • Identify the impact of the Receivables Management module on other modules
  • Troubleshoot and correct input errors including incorrect posting date or incorrect document amounts
  • Perform month-end procedures including aging customer documents, closing statement cycles and printing customer statements.

Course Outline

Module 1: Introduction

This chapter gives students a general overview of the features and benefits of using the Receivables Management module in an integrated environment. It also focuses on the integration of this module with other modules in the Microsoft Dynamics GP application.


  • Receivables Management Features and Benefits
  • Receivables Management Overview and Roadmap
  • Integration

After completing this chapter, students will be able to:

  • Identify the features and benefits available when using Receivables Management
  • Discuss integration that takes place between Receivables Management and other modules within the Microsoft Dynamics GP system
  • Identify the navigation used to access the windows for transactions, reports, utilities, routines, and inquiries in Receivables Management

Module 2: Setup Procedures

This chapter focuses on the setup procedures for the Receivables Management module. You examine in detail the options available to customize this module to reflect the way your organization does business. Time is spent discussing the benefits of using customer classes to organize and ease data entry. You set up customers so that you can track the information that is crucial in your company. The last step is to enter Beginning Balances for each customer in preparation for using the Receivables Management module. Once your Receivables Management setup has been defined, there are many reports available to document the selected preferences.


  • Receivables Management Setup Checklist
  • Company and Posting Setup Procedures
  • Receivables Management Setup and Options
  • Sales Territory Maintenance
  • Salesperson Maintenance
  • Customer Class Setup
  • Customer Maintenance
  • Customer Account Maintenance
  • Customer Maintenance Options
  • National Accounts Maintenance
  • Refund Checks Setup
  • Receivables Management Setup Reports
  • Beginning Balances
  • Customer Summary

Lab : Modify Existing Receivables Management Setup Selections

Lab : Add a New Sales Territory

Lab : Add a New Salesperson Record

Lab : Modify an Existing Customer Class

Lab : Add a New Customer Record

Lab : Add a New National Account

Lab : Set up Refund Checks

After completing this chapter, students will be able to:

  • Customize settings for the Receivables Management module
  • Set up Sales Territories and Salesperson information
  • Create Customer Classes and assign customers appropriately
  • Create Customer Records
  • Set up Refund Checks
  • Enter beginning balances for each customer

Module 3: Daily Procedures

This chapter defines the ways transactions can be entered and posted in Receivables Management. You explore the difference between transaction level and batch level posting, and the methods for posting batches. This chapter demonstrates the many types of transactions that can be entered in Receivables Management. Entering customer payments, printing refund checks and Scheduled Payments is covered in this chapter.


  • Transaction Entry Overview
  • Posting Overview
  • Receivables Batch Entry
  • Receivables Transaction Entry
  • Applying Documents
  • Post Transactions
  • Scheduled Payments Checklist
  • Scheduled Payments Entry
  • Entering Cash Receipts
  • Apply Posted Transactions
  • Entering Refund Checks
  • Batch Recovery

Lab : Enter and Post the Invoice

Lab : Enter and Apply a Credit Memo

Lab : Create a Payment Schedule for a Sale to a Customer

Lab : Enter a Cash Receipt and Apply the Payment

Lab : Enter a Cash Receipt and Apply the Payment for a National Account

Lab : Apply a Payment to an Invoice

Lab : Post transactions and Batches

Lab : Create, Print, and Post a Refund Check

After completing this chapter, students will be able to:

  • Enter and post transactions using the transaction level or batch posting method
  • Enter the different types of transactions in Receivables Management
  • Enter and post customer payments
  • Enter transactions involving national accounts
  • Apply Receivables documents
  • Recover batches due to posting interruption

Module 4: Maintaining Records

This chapter examines the functionality available to maintain your Receivables Management records. This chapter focuses on placing and removing customers holds. The process to edit or void posted transactions as well as handle NSF charges is covered in detail. Time is spent discussing the procedure for changing and deleting records, removing historical information and the effects of removing this history. Retrieving information is also a focus of this chapter. Time is also spent discussing the inquiry windows and reports that can be generated from the Receivables Management module.


  • Handling NSF checks, Voiding, and Waiving Posted Transactions
  • Change and Delete Records
  • Edit posted transactions
  • Remove History
  • Reconcile
  • Retrieve Information
  • Creating Report Options
  • Creating and Printing Report Groups

Lab : Void a Customer Invoice

Lab : Assess NSF Charge for a Customer

Lab : Verify Original Document has been Voided

After completing this chapter, students will be able to:

  • Place and remove customer holds
  • Handle NSF checks
  • Waive finance charge
  • Void open and historical transactions
  • Edit posted transactions
  • Change and delete customer records
  • Remove historical Receivables information
  • Inquire and report on customer information

Module 5: Period-End Procedures

This chapter examines the processes that are completed at the end of the month, period, calendar and fiscal year. This chapter focuses on the errors that may cause Receivables Management to be out of balance with the General Ledger.
You examine the reports that should be printed prior to performing the closing process. Time is spent examining what actually takes place during the closing process and the two types of closings: calendar year and fiscal year.


  • Period-end Checklist
  • Aging Process
  • Assess Finance Charges
  • Print and/or Reprint Customer Statements
  • Transfer Sales Commission
  • Write Off Documents
  • Paid Sales Transaction Removal
  • Reconcile Receivables Management to General Ledger
  • Closing the Fiscal Period
  • Calendar Year-end Closing
  • Fiscal Year-end Closing
  • Tax Year-end Close

After completing this chapter, students will be able to:

  • Complete the processes that are performed at the end of an accounting period
  • Complete the processes that performed at the end of a calendar or fiscal year
  • Perform the Year-end closing process

Module 6: Appendix A: SmartList

This appendix discusses the use of SmartList to access financial data. There are also optional exercises that can be completed by students if there is time in class.


  • Using SmartLists
  • Creating Objects
  • Using the Search Button
  • Saving New Objects as Favorites

Lab : Create a SmartList Inquiry for Customers

Lab : Export the results to Microsoft Word

Lab : Create a SmartList Inquiry for Customer Addresses

Lab : Create a SmartList Inquiry for Receivables Transactions

Lab : Add Additional Search Criteria and Sorting Options

Lab : Save query as a Favorite

After completing this chapter, students will be able to:

  • Use SmartLists to access valuable financial data
  • Create new SmartList objects
  • Use the Search button to manage the information in a view
  • Explain the various options that are available when using SmartLists

Module 7: Appendix B: Case Study

This appendix includes a case study of receivables management. The case study allows you to practice what you have learned in a comprehensive exercise. The case study is organized such that each task builds on the previous task.
Based on country-specific needs, this chapter is optional for classroom presentation.


  • Setup
  • Daily Procedures
  • Reports
  • Period End Procedures

After completing this chapter, students will be able to:

  • Set up and maintain receivables management.
  • Achieve a comprehensive understanding of how the various parts of Receivables Management are interconnected

Module 8: Appendix C: Test Your Knowledge

This section includes a number of interactive questions and exercises which test your knowledge of Receivables Management.


  • Customer Class Setup
  • Customer Maintenance
  • Transaction Entry
  • Cash Receipt Entry
  • Posted Transactions
  • Retrieve Information
  • Period End Procedures
  • Year End Procedures
  • Receivables Management Quiz

After completing this chapter, students will be able to:

  • Answer the questions in the Test Your Knowledge section of this Receivables Management workbook.
  • Have more confidence in their ability to use Receivables Management in their company

Module 9: Appendix D: Answers to Labs and Quizzes

This section includes the answers to all the labs that appear through out the manual as well as the case study. It also includes the answers to all the quiz items from Appendix C.

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